INSTALLATION INSTRUCTIONS FOR HOT FIX 82IS03 ON SOLARIS 64 BIT BEFORE DOWNLOADING: The hot fix 82IS03 addresses the issue(s) in Release 8.2 (TS2M0) of IT Service Vision software on Solaris 64 bit as documented in SAS Note(s): SN-006767 %CPXHTML allows for default exception reports in ITSV 2.5 SN-006758 SAR Collector needs to use variables' attributes from dictionary SN-006786 ERROR when IT Service Vision 2.5 started, but exited before selecting a PDB SN-006779 OUTTYPE=ascii does not work in CPSRCRPT without upcasing SN-006785 "Warning: Client could not be resized to fit client area..." in IT Service Vision SN-006781 %CPIDTOPN needs "SAME AND" support in WHERE clause SN-006763 ITSV WEBHTML IE 5.5 SN-006099 SAR collector does not process a rollover SAR file correctly SN-006780 WELCOME.HTM file should be recreated for all report output SN-006755 Incorrect interpretation for SAR variables SN-006762 Weblog Exception rules BY list discrepancy SN-006788 Updated metrics and tables for HP Openview C.03.50 available for IT Service Vision 2.5 SN-006896 Support for SCO-UX and LINUX SAR Data available in ITSV 2.5 SN-007052 Exception evaluation on client fails if table is not in ASCII collating sequence SN-007632 SAR Device Table (SARBD) not populated properly in IT Service Vision SN-007591 Unable to process SAP R/3 4.6C data with ITSV 2.5 SN-007563 Restart of failed CPREDUCE results in lost data SN-007565 CPREDUCE fails to restart MONTH level of the PDB after a timeout SN-009029 CPMANRPT fails if location contains only print reports SN-009004 Patrol collector may incorrectly assign variable values to the wrong observation in IT Service Vision SN-008997 Creating a variable number of gallery columns in ITSV web reports SN-008993 Support added for multiple page output in web galleries using CPPRINT SN-009012 QuickStart Wizard for SNORT data generates CPPROCES macro code for non-related tables SN-009000 Support for new SAS IT Security Management Solution SN-006216 Processing NTSMF W2K data in ITSV might cause an "array subscript out of range" error SN-008991 Support added for DYNIX SAR DATA in ITSV SN-009030 CPRUNRPT resubmits previous report if new report definition not found SN-007801 Numeric summary variables at the reduction levels do not have their lengths verified and instead default to eight bytes SN-008272 Metric values may be shifted using the SAR collector in ITSV SN-009002 NTSMF File System Collector support and table updates available via hotfix 82IS03 SN-009005 Missing values can cause PROC FORMAT errors in the CPSPEC macro SN-007278 "ERROR: A character operand was found in the %EVAL function or %IF condition where a numeric operand is required." from ITSV SN-009028 Need to support LTCUTOFF parameter when CPRUNRPT is executed from CPXHTML SN-007900 Running multiple ITSV batch jobs at the same time may cause unexpected results SN-009032 Value of 24:00 appearing on CPPLOT X axes SN-008999 Overlapping or scrambled plot lines on ITSV plots SN-008992 Web output location QSWEBOUT truncated for long PDB name SN-009034 Allow customer to label statistics in CPCHART SN-009008 CPSPEC sort error when SUMMARY=ASIS and YVAL=TOTVARS which may be reviewed at: http://www.sas.com/service/techsup/unotes/SN/006/006767.html http://www.sas.com/service/techsup/unotes/SN/006/006758.html http://www.sas.com/service/techsup/unotes/SN/006/006786.html http://www.sas.com/service/techsup/unotes/SN/006/006779.html http://www.sas.com/service/techsup/unotes/SN/006/006785.html http://www.sas.com/service/techsup/unotes/SN/006/006781.html http://www.sas.com/service/techsup/unotes/SN/006/006763.html http://www.sas.com/service/techsup/unotes/SN/006/006099.html http://www.sas.com/service/techsup/unotes/SN/006/006780.html http://www.sas.com/service/techsup/unotes/SN/006/006755.html http://www.sas.com/service/techsup/unotes/SN/006/006762.html http://www.sas.com/service/techsup/unotes/SN/006/006788.html http://www.sas.com/service/techsup/unotes/SN/006/006896.html http://www.sas.com/service/techsup/unotes/SN/007/007052.html http://www.sas.com/service/techsup/unotes/SN/007/007632.html http://www.sas.com/service/techsup/unotes/SN/007/007591.html http://www.sas.com/service/techsup/unotes/SN/007/007563.html http://www.sas.com/service/techsup/unotes/SN/007/007565.html http://www.sas.com/service/techsup/unotes/SN/009/009029.html http://www.sas.com/service/techsup/unotes/SN/009/009004.html http://www.sas.com/service/techsup/unotes/SN/008/008997.html http://www.sas.com/service/techsup/unotes/SN/008/008993.html http://www.sas.com/service/techsup/unotes/SN/009/009012.html http://www.sas.com/service/techsup/unotes/SN/009/009000.html http://www.sas.com/service/techsup/unotes/SN/006/006216.html http://www.sas.com/service/techsup/unotes/SN/008/008991.html http://www.sas.com/service/techsup/unotes/SN/009/009030.html http://www.sas.com/service/techsup/unotes/SN/007/007801.html http://www.sas.com/service/techsup/unotes/SN/008/008272.html http://www.sas.com/service/techsup/unotes/SN/009/009002.html http://www.sas.com/service/techsup/unotes/SN/009/009005.html http://www.sas.com/service/techsup/unotes/SN/007/007278.html http://www.sas.com/service/techsup/unotes/SN/009/009028.html http://www.sas.com/service/techsup/unotes/SN/007/007900.html http://www.sas.com/service/techsup/unotes/SN/009/009032.html http://www.sas.com/service/techsup/unotes/SN/008/008999.html http://www.sas.com/service/techsup/unotes/SN/008/008992.html http://www.sas.com/service/techsup/unotes/SN/009/009034.html http://www.sas.com/service/techsup/unotes/SN/009/009008.html The hot fix is packaged in a compressed tar file. The name of the tar file is 82is03s6.tar.Z. IMPORTANT NOTE(S): 1. You must have IT Service Vision Release 2.5 installed on your system before applying this hot fix. AFTER DOWNLOADING: The following instructions describe the steps for installing the files listed above. In this example, !SASROOT, the directory where Release 8.2 (TS2M0) is installed, is: /usr/lib/sas8 STEP 1: Technical Support recommends that you back up the existing directories that will be updated before installing this hot fix. If the files sasautos.82m0.tar.Z and cpe.82m0.tar.Z already exist, this step may be skipped. $> cd /usr/lib/sas8 $> tar -cf - sasautos | compress > sasautos.82m0.tar.Z $> tar -cf - saspgm/cpe | compress > cpe.82m0.tar.Z The resulting compressed back up files will require approximately 100M of disk space. You may want to move these compressed files from the !SASROOT directory to a different location. STEP 2: Assuming the tar file is downloaded to the user's HOME directory, follow these procedures to install the package. $> pwd /usr/lib/sas8 $> uncompress -c $HOME/82is03s6.tar | tar -xf - This completes the installation of hot fix 82IS03 on Solaris 64 bit.