INSTALLATION INSTRUCTIONS FOR HOT FIX 21LM01 ON HP-UX 64 BIT BEFORE DOWNLOADING: The hot fix 21LM01 addresses the issue(s) in Release 2.1 of SAS IT Service Level Management on HP-UX 64 BIT as documented in the "Issue(s) Addressed" section of the hot fix download page: http://ftp.sas.com/techsup/download/hotfix/itslm21.html The hot fix is packaged in a tar file. The name of the tar file is 21lm01h6.tar. IMPORTANT NOTE(S): 1. You must have SAS IT Service Level Management 2.1 installed on your system before applying this hot fix. 2. You must stop your SAS IT Service Level Management server before applying the hot fix. AFTER DOWNLOADING: The following instructions describe the steps for installing this hot fix. In this example, !SASROOT, the directory where SAS 9.1.3 (9.1 TS1M3) is installed, is: /usr/lib/sas913 STEP 1: Back up existing files Technical Support recommends that you back up the existing files that will be updated before installing this hot fix. The following files will be installed by this hot fix and may be backed up before proceeding with this installation: !SASROOT/sasautos/cpslmenv.sas !SASROOT/sasautos/cpslmrpt.sas !SASROOT/saspgm/itslm/pgmlib/slmenv.sas7bcat !SASROOT/saspgm/itslm/pgmlib/slmrpt.sas7bcat $> cd /usr/lib/sas913 $> mv sasautos/cpslmenv.sas sasautos/cpslmenv.sas.bak $> mv sasautos/cpslmrpt.sas sasautos/cpslmrpt.sas.bak $> mv saspgm/itslm/pgmlib/slmenv.sas7bcat saspgm/itslm/pgmlib/slmenv.sas7bcat.bak $> mv saspgm/itslm/pgmlib/slmrpt.sas7bcat saspgm/itslm/pgmlib/slmrpt.sas7bcat.bak Additional file that is installed with this hot fix, but does not require backing up: !SASROOT/misc/itslm/21lm01_jclient.exe STEP 2: Extract contents of downloaded file This hot fix must be applied to your ITSLM Server machine. Be sure that you stop your SAS IT Service Level Management server before applying the hot fix. Assuming the tar file is downloaded to the user's HOME directory, follow these procedures to install the package. $> pwd /usr/lib/sas913 $> tar -xf $HOME/21lm01h6.tar STEP 3: Install ITSLM Windows client You must also apply a client component of the hot fix to your ITSLM Windows clients. The Windows SAS IT Service Level Management client hot fix archive is placed in the misc/itslm subdirectory of your Unix installation by the 21LM01 hot fix. The client hot fix is also a self-extracting executable, 21lm01_jclient.exe. Copy this file to all your ITSLM client systems using a file transfer program such as FTP. Extract the archive into the directory where you have installed the SAS IT Service Level Management client. Launching 21lm01_jclient.exe will initiate the install wizard, which will guide you through the setup process. If you installed to a path other than the default path of C:\Program Files\SAS\SAS\SAS IT Service Level Management\2.1 then specify the correct path in the Directory Location field before continuing the installation. This completes the installation of hot fix 21LM01 on HP-UX 64 BIT.