Installation Instructions for Hot Fix K90009

Solaris for x64


Hot fix K90009 addresses the issue(s) in SAS Digital Marketing 6.1_M1 as documented in the Issue(s) Addressed section of the hot fix download page:

http://ftp.sas.com/techsup/download/hotfix/HF2/K90.html#K90009


K90009 is a "container" hot fix that contains the following "member" hot fixes which will update the software components as needed.

K67006  updates  SAS Customer Intelligence Common Logical Types 6.1_M1
M74001  updates  SAS Customer Intelligence Common Public Type Metadata 6.1_M1
M66002  updates  SAS Customer Intelligence Common Server 6.1_M1
K68007  updates  SAS Customer Intelligence Studio 6.1_M1
K89009  updates  SAS Digital Marketing Extensions for SAS Customer Intelligence Studio 6.1_M1
K88009  updates  SAS Digital Marketing Logical Types 6.1_M1
K85009  updates  SAS Digital Marketing Server Components 6.1_M1
K86009  updates  SAS Digital Marketing Studio 6.1_M1
K87009  updates  SAS Digital Marketing Web Studio and Web Reporting Infrastructure 6.1_M1

See What is a container hot fix? in the Hot Fix FAQ for more information about container hot fixes.


Before applying this hot fix, follow the instructions in SAS Note 35968 to generate a SAS Deployment Registry report, then verify that the appropriate product releases are installed on your system. The release number information in the Registry report should match the 'member' release number information provided above for the software components installed on each machine in your deployment.

The hot fix downloaded, K90009pt.zip, includes the updates required for all components listed above on all applicable operating systems. To apply this hot fix on multiple machines, you can either save K90009pt.zip on each machine or save it in a network location that is accessible to all machines.

Do NOT extract the contents of K90009pt.zip. The hot fix installation process will extract the contents as needed.


IMPORTANT NOTES

  1. Files delivered in this hot fix will be backed up during the installation process. However, it is good general practice to back up your system before applying updates to software.

  2. You must have Administrator Privileges on your CLIENT or SERVER machine.

  3. All currently active SAS sessions, daemons, spawners and servers must be terminated before applying this hot fix.

  4. This hot fix should be installed using the same userid who performed the initial software installation.


INSTALLATION

Hot Fix K90009 must be installed on each machine where the updated components of the product, listed above, are installed. During the installation process you may see references to all operating systems for which updates are provided in the hot fix. The installation process will determine the operating system and which component(s) of SAS Digital Marketing 6.1_M1 require updating on the machine. See SAS Note 44810 for more details.

The hot fix will be applied using the SAS Deployment Manager (SDM). By default, the SDM will search in the <SASHOME>/InstallMisc/HotFixes/New directory for hot fixes to be applied, but will also prompt for a location if you have downloaded hot fixes to a different directory.

After downloading K90009pt.zip, follow the instructions for applying hot fixes in the SAS Deployment Wizard and SAS Deployment Manager 9.3: User’s Guide.


The hot fix installation process generates the log file

<!SASHOME>/InstallMisc/InstallLogs/IT_date-and-time-stamp.log
for example, IT_2011-10-31-13.18.21.log. Each attempt to apply a hot fix results in the creation of a new log file giving detailed information regarding the installation process.

Postexec log files are created after the installation is completed and identifies the files that were added, backed up, changed and removed. These log files include the ‘member’ hot fix id in the name of the file and are also written to the <!SASHOME>/InstallMisc/InstallLogs directory. There is one postexec log for each ‘member’ hot fix applied (member hot fixes are listed at the top of these instructions).


The content of this hot fix is listed in the hot fix manifest.


POST-INSTALLATION INSTRUCTIONS

  1. Verify that your X server is running and is available.

  2. Navigate to the directory where SAS Versioned Jar repository is configured. By default, this directory is <SASHOME>/SASVersionedJarRepository/eclipse

  3. Delete the file: com.sas.app.launcher.cacheFile

  4. copy_files.sh must be run on the mid-tier server prior to rebuilding any Web Applications.
    From the <SASHome>/SASCustomerIntelligenceStudio/6.1/Config/hfscripts directory launch ‘copy_files.sh’ supplying the path of the Config directory and the SDM (in upper case) argument.
    For example:
    copy_files.sh /SAS/Config/Lev1 SDM
    After running the copy_files.sh file please review the cicstudio_hf.log for errors. The log can be found in the <CONFIGDIR>/Lev1/Logs directory.

  5. For each product installed, click the link to be redirected to post-installation instructions.
    K67006  updates  SAS Customer Intelligence Common Logical Types 6.1_M1
    K68007  updates  SAS Customer Intelligence Studio 6.1_M1
    K89009  updates  SAS Digital Marketing Extensions for SAS Customer Intelligence Studio 6.1_M1
    K88009  updates  SAS Digital Marketing Logical Types 6.1_M1
    K85009  updates  SAS Digital Marketing Server Components 6.1_M1
    K86009  updates  SAS Digital Marketing Studio 6.1_M1
    K87009  updates  SAS Digital Marketing Web Studio and Web Reporting Infrastructure 6.1_M1
  6. Review SAS Notes
    After the installation of this hot fix and product post-installation instructions, please review the following SAS Notes for details on changes that are required to take advantage of the hot fixes. The SAS Notes below are organized by the hot fix they were introduced in. Knowing the last hot fix you installed will help you determine which sets of SAS Notes, below, need to be reviewed. For example, if your last hot fix was K90003, you need to review K90003 and above sets of SAS Notes.

    Please review the SAS Deployment Registry report (SAS Note 35968) to confirm which was the last hot fix you installed.

    K90008
    SAS Note 53194 Lines of text disappear within ASP-type broadcasts in SAS® Digital Marketing
    http://support.sas.com/kb/53194

    K90006
    SAS Note 52978 There might be a delay in updates to the SAS® Digital Marketing tables
    http://support.sas.com/kb/52978

    SAS Note 50612 The SAS® Digital Marketing opt-out table is vulnerable to malicious corruption
    http://support.sas.com/kb/50612

    SAS Note 50444 SAS® Digital Marketing broadcasts fail to complete, resulting in the system becoming unresponsive and a server reboot being necessary
    http://support.sas.com/kb/50444

    SAS Note 49036 Enabling an additional debugging option when you have problems sending e-mails or SMS messages in SAS® Digital Marketing
    http://support.sas.com/kb/49036

    K90004
    SAS Note 52324 In SAS® Digital Marketing, the range of ports opened between the bess.war server and the SAS® Digital Marketing server needs to be controlled
    http://support.sas.com/kb/52324


K67006  updates  SAS Customer Intelligence Common Logical Types 6.1_M1

NONE


K68007  updates  SAS Customer Intelligence Studio 6.1_M1

NONE


K89009  updates  SAS Digital Marketing Extensions for SAS Customer Intelligence Studio 6.1_M1

Web Application Update

This hot fix requires steps that will update the web application deployed to your application server.


Step 1: Re-build Web Applications

In order for this step to execute correctly, the Metadata Server must be running, so restart this server if necessary.

1.1 Invoke the SAS Deployment Manager 9.3

From the SASDeploymentManager directory launch sasdm.sh. The default installation path for the SAS Deployment Manager is

<SASHOME>/SASDeploymentManager/9.3

1.2 Select a language in the Choose Language box

1.3 Select Rebuild Web Applications

1.4 Select Configuration Directory or Enter the Configuration Directory and Level that needs to be updated

1.5 Specify Connection Information, including the sasadm User ID and Password

1.6 Select Customer Intelligence Studio as the Web Application to Rebuild

1.7 Verify the information on the Summary screen and select Start

1.8 Select Finish when the deployment is complete

This process will update the Customer Intelligence Studio ear in <CONFIGDIR>\Lev1\Web\Staging.
A backup of the original ear file will be placed in the Backup directory.


Step 2: Re-deploy Web Applications

2.1 Re-deploy the updated ear listed above to the web application servers you are using based on the instructions appropriate for your web application server. See SAS 9.3 Intelligence Platform, Middle-Tier Administration Guide, Chapter 7, Administering SAS Web Applications, for more details.


K88009  updates  SAS Digital Marketing Logical Types 6.1_M1

You must reconfigure and restart SAS Remote Services SPECIFICALLY through the following steps so that the changes in SAS Customer Intelligence are surfaced. These steps ensure proper picklist regeneration for the product.

  1. Verify that your X server is running and is available.

  2. Navigate to the directory where SAS Versioned Jar repository is configured. By default, this directory is <SASHOME>/SASVersionedJarRepository/eclipse

  3. Delete the file: com.sas.app.launcher.cacheFile

  4. Navigate to the directory where SAS Remote Services is configured. By default, this directory is <CONFIGDIR>/Lev1/Web/Applications/RemoteServices

    Note: Review SAS Note 42547 and revert to the backup copy of the RemoteServices.sh script, if applicable. You can switch back to the modified script after completing the hot fix installation.

  5. Type: ./RemoteServices.sh stop

  6. Type: ./RemoteServices.sh start

    You may receive warning messages similar to the following:
    WARNING: request for HIGHER version of <jar file name> ignored
    These warnings are the result of newer platform files being referenced in the hot fix installation and do not compromise the functionality delivered.


K85009  updates  SAS Digital Marketing Server Components 6.1_M1

NONE


K86009  updates  SAS Digital Marketing Studio 6.1_M1

NONE


K87009  updates  SAS Digital Marketing Web Studio and Web Reporting Infrastructure 6.1_M1

Web Application Update

This hot fix requires steps that will update the web application deployed to your application server.

In order to successfully rebuild the bess.ear web application the SAS Deployment Manager requires that the configured bess.ear be available in the [CONFIG]/Lev1/Web/Staging directory. If a copy of the bess.ear is not available from this location the embedded passwords will not be rebuilt and the bess.ear will not be able authenticate against the SAS Digital Marketing server. To avoid this issue, if you have not used the default Staging directory, you should place a copy of your configured bess.ear file in this location before continuing.


Step 1: Re-build Web Applications

In order for this step to execute correctly, the Metadata Server must be running, so restart this server if necessary.

1.1 Invoke the SAS Deployment Manager 9.3

From the SASDeploymentManager directory launch sasdm.sh. The default installation path for the SAS Deployment Manager is

<SASHOME>/SASDeploymentManager/9.3

1.2 Select a language in the Choose Language box

1.3 Select Rebuild Web Applications

1.4 Select Configuration Directory or Enter the Configuration Directory and Level that needs to be updated

1.5 Specify Connection Information, including the sasadm User ID and Password

1.6 Select SAS Digital Marketing Web Studio and Web Reporting Infrastructure as the Web Application to Rebuild

1.7 Verify the information on the Summary screen and select Start

1.8 Select Finish when the deployment is complete

This process will update the Digital Marketing Web Studio and Web Reporting Infrastructure in <CONFIGDIR>\Lev1\Web\Staging. Two ear files are created: “bess.ear” and “sas.DigitalMarketingWebStudio6.1.ear”. If you are running in a double bess.war architecture, then a second copy of the bess.ear file is also provided, bess_proxy.ear, for the external application server. Each of these must be redeployed into their respective application servers following this step.
A backup of the original ear files will be placed in the Backup directory.


Step 2: Re-deploy Web Applications

2.1 Re-deploy the updated ear listed above to the web application servers you are using based on the instructions appropriate for your web application server. See SAS 9.3 Intelligence Platform, Middle-Tier Administration Guide, Chapter 7, Administering SAS Web Applications, for more details.


This completes the installation of hot fix K90009 on Solaris for x64.