Installation Instructions for Hot Fix K78012

64-bit Enabled Solaris


Hot fix K78012 addresses the issue(s) in SAS Marketing Automation 6.1_M1 as documented in the Issue(s) Addressed section of the hot fix download page:

http://ftp.sas.com/techsup/download/hotfix/HF2/K78.html#K78012


K78012 is a "container" hot fix that contains the following "member" hot fixes which will update the software components as indicated.

M67002  updates  SAS Campaign Management Public Type Metadata 6.1_M1
K67009  updates  SAS Customer Intelligence Common Logical Types 6.1_M1
M74001  updates  SAS Customer Intelligence Common Public Type Metadata 6.1_M1
M66002  updates  SAS Customer Intelligence Common Server 6.1_M1
K79012  updates  SAS Customer Intelligence Core Mid-Tier 6.1_M1
K73011  updates  SAS Customer Intelligence Logical Types 6.1_M1
K77008  updates  SAS Customer Intelligence Processes 6.1_M1
K70010  updates  SAS Customer Intelligence Reporting Mid-Tier 6.1_M1
K68011  updates  SAS Customer Intelligence Studio 6.1_M1
K75011  updates  SAS Customer Intelligence Utilities 6.1_M1
K76012  updates  SAS Marketing Automation Extensions for SAS Customer Intelligence Studio 6.1_M1
K71011  updates  SAS Marketing Automation Integration Utilities for MA 6.1_M1
K72011  updates  SAS Marketing Automation Launcher 6.1_M1

See What is a container hot fix? in the Hot Fix FAQ for more information about container hot fixes.


Before applying this hot fix, follow the instructions in SAS Note 35968 to generate a SAS Deployment Registry report, then verify that the appropriate product releases are installed on your system. The release number information in the Registry report should match the 'member' release number information provided above for the software components installed on each machine in your deployment.

The hot fix downloaded, K78012pt.zip, includes the updates required for all components listed above on all applicable operating systems. To apply this hot fix on multiple machines, you can either save K78012pt.zip on each machine or save it in a network location that is accessible to all machines.

Do NOT extract the contents of K78012pt.zip. The hot fix installation process will extract the contents as needed.


IMPORTANT NOTES

  1. Files delivered in this hot fix will be backed up during the installation process. However, it is good general practice to back up your system before applying updates to software.

  2. You must have Administrator Privileges on your CLIENT or SERVER machine.

  3. All currently active SAS sessions, daemons, spawners and servers must be terminated before applying this hot fix.

  4. This hot fix should be installed using the same userid who performed the initial software installation.

  5. If you also have the SAS Marketing Operations Management solution, please review this SAS Note, prior to installing this SAS Marketing Automation hot fix: http://support.sas.com/kb/58009


INSTALLATION

Hot Fix K78012 must be installed on each machine where the updated components of the product, listed above, are installed. During the installation process you may see references to all operating systems for which updates are provided in the hot fix. The installation process will determine the operating system and which component(s) of SAS Marketing Automation 6.1_M1 require updating on the machine. See SAS Note 44810 for more details.

The hot fix will be applied using the SAS Deployment Manager. By default, the SAS Deployment Manager will search in the <SASHOME>/InstallMisc/HotFixes/New directory for hot fixes to be applied, but will also prompt for a location if you have downloaded hot fixes to a different directory.

After downloading K78012pt.zip, follow the instructions for applying hot fixes in the SAS Deployment Wizard and SAS Deployment Manager 9.3: User’s Guide.


The hot fix installation process generates the log file

<!SASHOME>/InstallMisc/InstallLogs/IT_date-and-time-stamp.log
for example, IT_2011-10-31-13.18.21.log. Each attempt to apply a hot fix results in the creation of a new log file giving detailed information regarding the installation process.

Postexec log files are created after the installation is completed and identifies the files that were added, backed up, changed and removed. These log files include the ‘member’ hot fix id in the name of the file and are also written to the <!SASHOME>/InstallMisc/InstallLogs directory. There is one postexec log for each ‘member’ hot fix applied (member hot fixes are listed at the top of these instructions).


The content of this hot fix is listed in the hot fix manifest.


POST-INSTALLATION INSTRUCTIONS

  1. Verify that your X server is running and is available.

  2. Navigate to the directory where SAS Versioned Jar repository is configured. By default, this directory is <SASHOME>/SASVersionedJarRepository/eclipse

  3. Delete the file: com.sas.app.launcher.cacheFile

  4. copy_files.sh must be run on the mid-tier server prior to rebuilding any Web Applications.
    From the <SASHome>/SASCustomerIntelligenceStudio/6.1/Config/hfscripts directory launch ‘copy_files.sh’ supplying the path of the Config directory and the MA (in upper case) argument.
    For example:
    copy_files.sh /SAS/Config/Lev1 MA
    After running the copy_files.sh file please review the cictudio_hf.log for errors. The log can be found in the <CONFIGDIR>/Lev1/Logs directory.

  5. For each product installed, click the link to be redirected to post-installation instructions.
    K72011  updates  Marketing Automation Launcher 6.1_M1
    K67009  updates  SAS Customer Intelligence Common Logical Types 6.1_M1
    K79012  updates  SAS Customer Intelligence Core Mid-Tier 6.1_M1
    K73011  updates  SAS Customer Intelligence Logical Types 6.1_M1
    K77008  updates  SAS Customer Intelligence Processes 6.1_M1
    K70010  updates  SAS Customer Intelligence Reporting Mid-Tier 6.1_M1
    K68011  updates  SAS Customer Intelligence Studio 6.1_M1
    K75011  updates  SAS Customer Intelligence Utilities 6.1_M1
    K76012  updates  SAS Marketing Automation Extensions for SAS Customer Intelligence Studio 6.1_M1
    K71011  updates  SAS Marketing Automation Integration Utilities for MA 6.1_M1
  6. Review SAS Notes
    After the installation of this hot fix and product post-installation instructions, please review the following SAS Notes for details on changes that are required to take advantage of the hot fixes. The SAS Notes below are organized by the hot fix they were introduced in. Knowing the last hot fix you installed will help you determine which sets of SAS Notes, below, need to be reviewed. For example, if your last hot fix was K78004, you need to review K78012 and above sets of SAS Notes.

    Please review the SAS Deployment Registry report (SAS Note 35968) to confirm which was the last hot fix you installed.

    K78011
    SAS Note 55430 The domain ID is not honored when you schedule a campaign group in SAS® Customer Intelligence
    http://support.sas.com/kb/55430

    K78008
    SAS Note 54377 An error occurs when you attempt to use SAS® Customer Intelligence Marketing Integration web services
    http://support.sas.com/kb/54377

    K78006
    SAS Note 50622 Changing the order of parameters in a treatment set event triggers "Event definition _TS_XXXX ...does not exist" when executing a parent campaign
    http://support.sas.com/kb/50622


K72011  updates  Marketing Automation Launcher 6.1_M1

NONE


K67009  updates  SAS Customer Intelligence Common Logical Types 6.1_M1

NONE


K79012  updates  SAS Customer Intelligence Core Mid-Tier 6.1_M1
K70010  updates  SAS Customer Intelligence Reporting Mid-Tier 6.1_M1
K76012  updates  SAS Marketing Automation Extensions for SAS Customer Intelligence Studio 6.1_M1
K68011  updates  SAS Customer Intelligence Studio 6.1_M1

Web Application Update

This hot fix requires steps that will update the web application deployed to your application server.


Step 1: Re-build Web Applications

In order for this step to execute correctly, the Metadata Server must be running.

1.1 Invoke the SAS Deployment Manager 9.3

From the SASDeploymentManager directory launch sasdm.sh. The default installation path for the SAS Deployment Manager is

<SASHOME>/SASDeploymentManager/9.3

1.2 Select a language in the Choose Language box

1.3 Select Rebuild Web Applications

1.4 Select Configuration Directory or Enter the Configuration Directory and Level that needs to be updated

1.5 Specify Connection Information, including the sasadm User ID and Password

1.6 Select the following as the Web Applications to Rebuild:
Customer Intelligence Core Mid-Tier
Customer Intelligence Reporting Mid-Tier
Customer Intelligence Studio

(Note: If you are also installing other SAS Customer Intelligence hot fixes, along with this hot fix, you can select those web applications to rebuild at the same time. IMPORTANT: Refer to the hot fix installation instructions for each of these other SAS Customer Intelligence solutions and ensure you have followed all of the preceding instructions needed, before re-building and re-deploying the additional web applications that need to be re-built and re-deployed).

1.7 Verify the information on the Summary screen and select Start

1.8 Select Finish when the deployment is complete


This process will update the corresponding ear files in <CONFIGDIR>/Lev1/Web/Staging. A backup of the original ear files will be placed in the Backup directory.


Step 2: Re-deploy Web Applications

2.1 Re-deploy the updated ear files listed above (together with any other SAS Customer Intelligence ear files you have re-built, see Note above in 1.6), to the web application server you are using based on the instructions appropriate for your web application server. See SAS 9.3 Intelligence Platform, Middle-Tier Administration Guide, Chapter 7, Administering SAS Web Applications, for more details.


K73011  updates  SAS Customer Intelligence Logical Types 6.1_M1

You must reconfigure and restart SAS Remote Services SPECIFICALLY through the following steps so that the changes in SAS Customer Intelligence are surfaced. These steps ensure proper picklist regeneration for the product.

  1. Verify that your X server is running and is available.

  2. Navigate to the directory where SAS Versioned Jar repository is configured. By default, this directory is <SASHOME>/SASVersionedJarRepository/eclipse

  3. Delete the file: com.sas.app.launcher.cacheFile

  4. Navigate to the directory where SAS Remote Services is configured. By default, this directory is <CONFIGDIR>/Lev1/Web/Applications/RemoteServices

    Note: Review SAS Note 42547 and revert to the backup copy of the RemoteServices.sh script, if applicable. You can switch back to the modified script after completing the hot fix installation.

  5. Type: ./RemoteServices.sh stop

  6. Type: ./RemoteServices.sh start

    You may receive warning messages similar to the following:
    WARNING: request for HIGHER version of <jar file name> ignored
    These warnings are the result of newer platform files being referenced in the hot fix installation and do not compromise the functionality delivered.


K77008  updates  SAS Customer Intelligence Processes 6.1_M1

NONE


K75011  updates  SAS Customer Intelligence Utilities 6.1_M1

NONE


K71011  updates  SAS Marketing Automation Integration Utilities for MA 6.1_M1

NONE


This completes the installation of hot fix K78012 on 64-bit Enabled Solaris.

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