Installation Instructions for Hot Fix K78008

Windows for x64


Hot fix K78008 addresses the issue(s) in SAS Marketing Automation 6.1_M1 as documented in the Issue(s) Addressed section of the hot fix download page:

http://ftp.sas.com/techsup/download/hotfix/HF2/K78.html#K78008


K78008 is a "container" hot fix that contains the following "member" hot fixes which will update the software components as indicated.

M67002  updates  SAS Campaign Management Public Type Metadata 6.1_M1
K67006  updates  SAS Customer Intelligence Common Logical Types 6.1_M1
M74001  updates  SAS Customer Intelligence Common Public Type Metadata 6.1_M1
M66002  updates  SAS Customer Intelligence Common Server 6.1_M1
K79008  updates  SAS Customer Intelligence Core Mid-Tier 6.1_M1
K73007  updates  SAS Customer Intelligence Logical Types 6.1_M1
K77005  updates  SAS Customer Intelligence Processes 6.1_M1
K70006  updates  SAS Customer Intelligence Reporting Mid-Tier 6.1_M1
K68007  updates  SAS Customer Intelligence Studio 6.1_M1
K75007  updates  SAS Customer Intelligence Utilities 6.1_M1
K76008  updates  SAS Marketing Automation Extensions for SAS Customer Intelligence Studio 6.1_M1
K71007  updates  SAS Marketing Automation Integration Utilities for MA 6.1_M1
K72007  updates  SAS Marketing Automation Launcher 6.1_M1

See What is a container hot fix? in the Hot Fix FAQ for more information about container hot fixes.


Before applying this hot fix, follow the instructions in SAS Note 35968 to generate a SAS Deployment Registry report, then verify that the appropriate product releases are installed on your system. The release number information in the Registry report should match the 'member' release number information provided above for the software components installed on each machine in your deployment.

The hot fix downloaded, K78008pt.zip, includes the updates required for all components listed above on all applicable operating systems. To apply this hot fix on multiple machines, you can either save K78008pt.zip on each machine or save it in a network location that is accessible to all machines.

Do NOT extract the contents of K78008pt.zip. The hot fix installation process will extract the contents as needed.


IMPORTANT NOTES

  1. Files delivered in this hot fix will be backed up during the installation process. However, it is good general practice to back up your system before applying updates to software.

  2. You must have Administrator Privileges on your CLIENT or SERVER machine.

  3. All currently active SAS sessions, daemons, spawners and servers must be terminated before applying this hot fix.

  4. This hot fix should be installed using the same userid who performed the initial software installation.


INSTALLATION

Hot Fix K78008 must be installed on each machine where the updated components of the product, listed above, are installed. During the installation process you may see references to all operating systems for which updates are provided in the hot fix. The installation process will determine the operating system and which component(s) of SAS Marketing Automation 6.1_M1 require updating on the machine. See SAS Note 44810 for more details.

The hot fix will be applied using the SAS Deployment Manager (SDM). By default, the SDM will search in the <SASHOME>\InstallMisc\HotFixes\New directory for hot fixes to be applied, but will also prompt for a location if you have downloaded hot fixes to a different directory.

After downloading K78008pt.zip, follow the instructions for applying hot fixes in the SAS Deployment Wizard and SAS Deployment Manager 9.3: User’s Guide.


The hot fix installation process generates the log file

<!SASHOME>\InstallMisc\InstallLogs\IT_date-and-time-stamp.log
for example, IT_2011-10-31-13.18.21.log. Each attempt to apply a hot fix results in the creation of a new log file giving detailed information regarding the installation process.

Postexec log files are created after the installation is completed and identifies the files that were added, backed up, changed and removed. These log files include the ‘member’ hot fix id in the name of the file and are also written to the <!SASHOME>\InstallMisc\InstallLogs directory. There is one postexec log for each ‘member’ hot fix applied (member hot fixes are listed at the top of these instructions).


The content of this hot fix is listed in the hot fix manifest.


POST-INSTALLATION INSTRUCTIONS

  1. Using Windows explorer, on the machine where Remote Services is installed, navigate to the folder Program Files\SASHome\SASVersionedJarRepository\eclipse

  2. Delete the file: com.sas.app.launcher.cacheFile

  3. copy_files.bat must be run on the mid-tier server prior to rebuilding any Web Applications.
    From the <SASHome>\SASCustomerIntelligenceStudio\6.1\Config\hfscripts directory launch ‘copy_files.bat’ supplying the path of the Config directory and the MA (in upper case) argument.
    For example:
    copy_files.bat D:\SAS\Config\Lev1 MA
    After running the copy_files.bat file please review the cictudio_hf.log for errors. The log can be found in the <CONFIGDIR>\Lev1\Logs folder.

  4. For each product installed, click the link to be redirected to post-installation instructions.
    K72007  updates  Marketing Automation Launcher 6.1_M1
    K67006  updates  SAS Customer Intelligence Common Logical Types 6.1_M1
    K79008  updates  SAS Customer Intelligence Core Mid-Tier 6.1_M1
    K73007  updates  SAS Customer Intelligence Logical Types 6.1_M1
    K77005  updates  SAS Customer Intelligence Processes 6.1_M1
    K70006  updates  SAS Customer Intelligence Reporting Mid-Tier 6.1_M1
    K68007  updates  SAS Customer Intelligence Studio 6.1_M1
    K75007  updates  SAS Customer Intelligence Utilities 6.1_M1
    K76008  updates  SAS Marketing Automation Extensions for SAS Customer Intelligence Studio 6.1_M1
    K71007  updates  SAS Marketing Automation Integration Utilities for MA 6.1_M1
  5. Review SAS Notes
    After the installation of this hot fix and product post-installation instructions, please review the following SAS Notes for details on changes that are required to take advantage of the hot fixes. The SAS Notes below are organized by the hot fix they were introduced in. Knowing the last hot fix you installed will help you determine which sets of SAS Notes, below, need to be reviewed. For example, if your last hot fix was K78004, you need to review K78008 and above sets of SAS Notes.

    Please review the SAS Deployment Registry report (SAS Note 35968) to confirm which was the last hot fix you installed.

    K78008
    SAS Note 54377 An error occurs when you attempt to use SAS® Customer Intelligence Marketing Integration web services
    http://support.sas.com/kb/54377

    K78006
    SAS Note 50622 Changing the order of parameters in a treatment set event triggers "Event definition _TS_XXXX ...does not exist" when executing a parent campaign
    http://support.sas.com/kb/50622


K72007  updates  Marketing Automation Launcher 6.1_M1

NONE


K67006  updates  SAS Customer Intelligence Common Logical Types 6.1_M1

NONE


K79008  updates  SAS Customer Intelligence Core Mid-Tier 6.1_M1

Web Application Update

This hot fix requires steps that will update the web application deployed to your application server.


Step 1: Re-build Web Applications

In order for this step to execute correctly, the Metadata Server must be running.

1.1 Invoke the SAS Deployment Manager 9.3

From the SASDeploymentManager directory launch sasdm.exe. The default installation path for the SAS Deployment Manager is

C:\Program Files\SASHome\SASDeploymentManager\9.3

1.2 Select a language in the Choose Language box

1.3 Select Rebuild Web Applications

1.4 Select Configuration Directory or Enter the Configuration Directory and Level that needs to be updated

1.5 Specify Connection Information, including the sasadm User ID and Password

1.6 Select Customer Intelligence Core Mid-Tier as the Web Application to Rebuild

1.7 Verify the information on the Summary screen and select Start

1.8 Select Finish when the deployment is complete


This process will update the Customer Intelligence Core ear in <CONFIGDIR>\Lev1\Web\Staging. A backup of the original ear file will be placed in the Backup directory.


Step 2: Re-deploy Web Applications

2.1 Re-deploy the updated ear listed above to the web application server you are using based on the instructions appropriate for your web application server. See SAS 9.3 Intelligence Platform, Middle-Tier Administration Guide, Chapter 7, Administering SAS Web Applications, for more details.


K73007  updates  SAS Customer Intelligence Logical Types 6.1_M1

You must reconfigure and restart SAS Remote Services SPECIFICALLY through the following steps so that the changes in SAS Customer Intelligence are surfaced. These steps ensure proper picklist regeneration for the product.

  1. Using Windows explorer, on the machine where Remote Services is installed, navigate to the folder Program Files\SASHome\SASVersionedJarRepository\eclipse

  2. Delete the file: com.sas.app.launcher.cacheFile

  3. Stop Remote Services.

  4. Using Windows explorer, navigate to the folder <CONFIGDIR>\Lev1\Web\Applications\RemoteServices

  5. Make a backup copy of the file RemoteServices.bat

  6. Open the file RemoteServices.bat using a text editor.

  7. Locate the following line of the file:
    set SERVERTYPE=services

    And change it to:
    set SERVERTYPE=scripts

  8. Save and close the file.

  9. Open a command prompt and navigate to the folder <CONFIGDIR>\Lev1\Web\Applications\RemoteServices

  10. Type: RemoteServices.bat start

  11. Wait for activity in the command prompt window to complete and check that there are no errors.

  12. Close the command prompt window to shut down the program.

  13. Re-open the file RemoteServices.bat using a text editor.

  14. Locate the following line of the file, previously edited in step 7:
    set SERVERTYPE=scripts

    And change it to:
    set SERVERTYPE=services

  15. Save and close the file.

  16. Start Remote Services.

    You may receive warning messages similar to the following:
    WARNING: request for HIGHER version of <jar file name> ignored
    These warnings are the result of newer platform files being referenced in the hot fix installation and do not compromise the functionality delivered.


K77005  updates  SAS Customer Intelligence Processes 6.1_M1

NONE


K70006  updates  SAS Customer Intelligence Reporting Mid-Tier 6.1_M1

Web Application Update

This hot fix requires steps that will update the web application deployed to your application server.


Step 1: Re-build Web Applications

In order for this step to execute correctly, the Metadata Server must be running.

1.1 Invoke the SAS Deployment Manager 9.3

From the SASDeploymentManager directory launch sasdm.exe. The default installation path for the SAS Deployment Manager is

C:\Program Files\SASHome\SASDeploymentManager\9.3

1.2 Select a language in the Choose Language box

1.3 Select Rebuild Web Applications

1.4 Select Configuration Directory or Enter the Configuration Directory and Level that needs to be updated

1.5 Specify Connection Information, including the sasadm User ID and Password

1.6 Select Customer Intelligence Reporting Mid-Tier as the Web Application to Rebuild

1.7 Verify the information on the Summary screen and select Start

1.8 Select Finish when the deployment is complete


This process will update the Customer Intelligence Reporting Mid-Tier ear in <CONFIGDIR>\Lev1\Web\Staging. A backup of the original ear file will be placed in the Backup directory.


Step 2: Re-deploy Web Applications

2.1 Re-deploy the updated ear listed above to the web application server you are using based on the instructions appropriate for your web application server. See SAS 9.3 Intelligence Platform, Middle-Tier Administration Guide, Chapter 7, Administering SAS Web Applications, for more details.


K68007  updates  SAS Customer Intelligence Studio 6.1_M1

NONE


K75007  updates  SAS Customer Intelligence Utilities 6.1_M1

NONE


K76008  updates  SAS Marketing Automation Extensions for SAS Customer Intelligence Studio 6.1_M1

Web Application Update

This hot fix requires steps that will update the web application deployed to your application server.


Step 1: Re-build Web Applications

In order for this step to execute correctly, the Metadata Server must be running.

1.1 Invoke the SAS Deployment Manager 9.3

From the SASDeploymentManager directory launch sasdm.exe. The default installation path for the SAS Deployment Manager is

C:\Program Files\SASHome\SASDeploymentManager\9.3

1.2 Select a language in the Choose Language box

1.3 Select Rebuild Web Applications

1.4 Select Configuration Directory or Enter the Configuration Directory and Level that needs to be updated

1.5 Specify Connection Information, including the sasadm User ID and Password

1.6 Select Customer Intelligence Studio as the Web Application to Rebuild

1.7 Verify the information on the Summary screen and select Start

1.8 Select Finish when the deployment is complete


This process will update the Customer Intelligence Studio ear in <CONFIGDIR>\Lev1\Web\Staging. A backup of the original ear file will be placed in the Backup directory.


Step 2: Re-deploy Web Applications

2.1 Re-deploy the updated ear listed above to the web application server you are using based on the instructions appropriate for your web application server. See SAS 9.3 Intelligence Platform, Middle-Tier Administration Guide, Chapter 7, Administering SAS Web Applications, for more details.


K71007  updates  SAS Marketing Automation Integration Utilities for MA 6.1_M1

NONE


This completes the installation of hot fix K78008 on Windows for x64.