Installation Instructions for Hot Fix E88005

Windows

Hot fix E88005 addresses the issue(s) in SAS Marketing Automation 5.41 as documented in the Issue(s) Addressed section of the hot fix download page:

http://ftp.sas.com/techsup/download/hotfix/HF2/E88.html#E88005

E88005 is a "container" hot fix that contains the following "member" hot fixes which will update the software components as indicated.

F41004  updates  Marketing Automation Launcher 5.41
E84005  updates  SAS Customer Intelligence Core Mid-Tier 5.41
E87004  updates  SAS Customer Intelligence Logical Types 5.41
E85004  updates  SAS Customer Intelligence Plug-ins for SAS Management Console 5.41
G02004  updates  SAS Customer Intelligence Processes 5.41
F69003  updates  SAS Customer Intelligence Reporting Mid-Tier 5.41
F38004  updates  SAS Customer Intelligence Studio 5.41
E86004  updates  SAS Customer Intelligence Utilities 5.41
F40004  updates  SAS Customer Intelligence Web Components 5.41
F39004  updates  SAS Marketing Automation Integration Utilities for MA 5.41

Before applying this hot fix, follow the instructions in SAS Note 35968 to generate a SAS Deployment Registry report, then verify that the appropriate product releases are installed on your system. The release number information in the Registry report should match the 'member' release number information provided above for the software components installed on each machine in your deployment.

The hot fix downloaded, E88005pt.zip, includes the updates required for all components listed above on all applicable operating systems. To apply this hot fix on multiple machines, you can either save E88005pt.zip on each machine or save it in a network location that is accessible to all machines.

Do NOT extract the contents of E88005pt.zip. The hot fix installation process will extract the contents as needed.

IMPORTANT NOTES

1. Files delivered in this hot fix will be backed up during the installation process. However, it is good general practice to back up your system before applying updates to software.

2. You must have Administrator Privileges on your CLIENT or SERVER machine.

3. All currently active SAS sessions, daemons, spawners and servers must be terminated before applying this hot fix.

4. This hot fix should be installed using the same userid who performed the initial software installation.

5. If you use SAS Marketing Automation integrated with SAS Marketing Optimization, you should apply both the Marketing Automation and corresponding Marketing Optimization hot-fix to your system, at the same time. This is needed as Marketing Optimization consumes a jar file from Marketing Automation, and these jar files need to synchronized. Without the correct jar file in place for Marketing Optimization, communication between the two products might not function correctly. You might receive serialization errors due to the API signature being out of date. At times, there may be a delay in the corresponding Marketing Optimization hot-fix being made available, but we would recommend waiting to install both hot-fixes together. Contact Technical Support for further details.

6. If you use SAS Marketing Operations Management (MOM) integrated with SAS Marketing Automation please call SAS Technical Support prior to installing this hotfix. The SAS Marketing Operations Management Integration Web-Services consume a jar file from SAS Marketing Automation, and these jar file need to be synchronized. Without the correct jar file in place for MOM the two products might not function correctly. You might receive serialization errors due to the API signature being out of date.

   At times, there may be a delay in the corresponding Marketing Operations Management hot-fix being made available, but we would recommend waiting to install both hot-fixes together.

INSTALLATION

The hot fix will be applied using the SAS Deployment Manager (SDM). By default, the SDM will search in the <SASHOME>\InstallMisc\HotFixes\New directory for hot fixes to be applied, but will also prompt for a location if you have downloaded hot fixes to a different directory.

After downloading E88005pt.zip, follow the instructions for applying hot fixes in the SAS Deployment Wizard and SAS Deployment Manager 9.3: User’s Guide.

The hot fix installation process generates the log file

<!SASHOME>\InstallMisc\InstallLogs\IT_date-and-time-stamp.log

Postexec log files are created after the installation is completed and identifies the files that were added, backed up, changed and removed. These log files include the ‘member’ hot fix id in the name of the file and are also written to the <!SASHOME>\InstallMisc\InstallLogs directory. There is one postexec log for each ‘member’ hot fix applied (member hot fixes are listed at the top of these instructions).

The content of this hot fix is listed in the hot fix manifest.

POST-INSTALLATION INSTRUCTIONS

For each product installed, click the link to be redirected to post-installation instructions.

F41004  updates  Marketing Automation Launcher 5.41
E84005  updates  SAS Customer Intelligence Core Mid-Tier 5.41
E87004  updates  SAS Customer Intelligence Logical Types 5.41
E85004  updates  SAS Customer Intelligence Plug-ins for SAS Management Console 5.41
G02004  updates  SAS Customer Intelligence Processes 5.41
F69003  updates  SAS Customer Intelligence Reporting Mid-Tier 5.41
F38004  updates  SAS Customer Intelligence Studio 5.41
E86004  updates  SAS Customer Intelligence Utilities 5.41
F40004  updates  SAS Customer Intelligence Web Components 5.41
F39004  updates  SAS Marketing Automation Integration Utilities for MA 5.41

F41004  updates  Marketing Automation Launcher 5.41

NONE

E84005  updates  SAS Customer Intelligence Core Mid-Tier 5.41

Web application Update

Step 1: Re-build Web Applications

In order for this step to execute correctly, the Metadata Server must be running.

1.1 Invoke the SAS Deployment Manager 9.3

From the SASDeploymentManager directory launch sasdm.exe. The default installation path for the SAS Deployment Manager is

C:\Program Files\SASHome\SASDeploymentManager\9.3

1.2 Select a language in the Choose Language box

1.3 Select Rebuild Web Applications

1.4 Select Configuration Directory or Enter the Configuration Directory and Level that needs to be updated

1.5 Specify Connection Information, including the sasadm User ID and Password

1.6 Select Customer Intelligence Core Mid-Tier as the Web Application to Rebuild

1.7 Verify the information on the Summary screen and select Start

1.8 Select Finish when the deployment is complete

This process will update the Customer Intelligence Core ear in <CONFIGDIR>\Lev1\Web\Staging. A backup of the original ear file will be placed in the Backup directory.

Step 2: Re-deploy Web Applications

2.1 Re-deploy the updated ear listed above to the web application server you are using based on the instructions appropriate for your web application server. See SAS 9.3 Intelligence Platform, Middle-Tier Administration Guide, Chapter 7, Administering SAS Web Applications, for more details.
Note: The hot fix E84005 only contains a new SASCustIntellCore5.4.ear file which needs to be re-deployed typically for \server\SASServer6

E87004  updates  SAS Customer Intelligence Logical Types 5.41

You must reconfigure and restart SAS Remote Services so the changes in SAS Customer Intelligence are surfaced.

1. Using Windows explorer, on the machine where Remote Services is installed, navigate to the folder Program Files\SASHome\SASVersionedJarRepository\eclipse and locate the file: com.sas.app.launcher.cacheFile

2. Delete this file. Because this file is automatically generated, it is not necessary to create a back-up of this file before you delete it.

Note: When you initially installed SAS, you might have selected Windows options: run as managed scripts or services in the SAS Deployment Wizard. If you selected this option, then SAS Remote Services is run as a Windows Service. Generally, you can start and stop the service by using the Services window.

1. Stop Remote Services using the Services window.

2. Using Windows explorer, navigate to the <SASCONFIGDIR>y\Lev1\Web\Applications\RemoteServices directory and locate the file: RemoteServices.bat

3. Open the RemoteServices.bat using a text editor or other suitable program. Microsoft WordPad can be used. (Make a back-up of the file before you do this step).

4. o Modify the following line of the file:
   set SERVERTYPE=services
   
   o Change it to:
   set SERVERTYPE=scripts

5. Save and close the file.

6. At a command prompt, navigate to the <SASCONFIGDIR>\Lev1\Web\Applications\RemoteServices directory and type: RemoteServices.bat start

7. Wait for activity in the command prompt window to complete and check there are no errors. Close the command prompt windows to shut-down the program.

8. Edit the RemoteServices.bat once more to revert the changes you made earlier. Alternatively you can restore the back-up copy of the file.

9. To start SAS Remote Services, type C:\RemoteServices.bat start.
   Upon Restart of Remote Services, you may receive Warnings similar to the following:

   WARNING: request for HIGHER version of <jar file name> ignored

   These warnings are the result of newer platform files being referenced in the hot fix installation and do not compromise the functionality delivered.

E85004  updates  SAS Customer Intelligence Plug-ins for SAS Management Console 5.41

NONE

G02004  updates  SAS Customer Intelligence Processes 5.41

NONE

F69003  updates  SAS Customer Intelligence Reporting Mid-Tier 5.41

Web application Update

Step 1: Re-build Web Applications

In order for this step to execute correctly, the Metadata Server must be running.

1.1 Invoke the SAS Deployment Manager 9.3

From the SASDeploymentManager directory launch sasdm.exe. The default installation path for the SAS Deployment Manager is

C:\Program Files\SASHome\SASDeploymentManager\9.3

1.2 Select a language in the Choose Language box

1.3 Select Rebuild Web Applications

1.4 Select Configuration Directory or Enter the Configuration Directory and Level that needs to be updated

1.5 Specify Connection Information, including the sasadm User ID and Password

1.6 Select SAS Customer Intelligence Reporting Mid-Tier as the Web Application to Rebuild

1.7 Verify the information on the Summary screen and select Start

1.8 Select Finish when the deployment is complete

This process will update the Customer Intelligence Core ear in <CONFIGDIR>\Lev1\Web\Staging. A backup of the original ear file will be placed in the Backup directory.

Step 2: Re-deploy Web Applications

2.1 Re-deploy the updated ear listed above to the web application server you are using based on the instructions appropriate for your web application server. See SAS 9.3 Intelligence Platform, Middle-Tier Administration Guide, Chapter 7, Administering SAS Web Applications, for more details.
Note: The hot fix F69003 only contains a new SASCustIntellReporting5.4.ear file which needs to be re-deployed typically for /server/SASServer6

F38004  updates  SAS Customer Intelligence Studio 5.41

To complete the installation of SAS Customer Intelligence Studio , you must update the picklist so that it cooresponds to your app-server type.
Upon hot fix installation 3 folders containing unique "picklist" files will be delivered to the 5.41 installation root for SAS Customer Intelligence Studio.

By default the folders: campaignsdo_jboss_fs, campaignsdo_weblogic_fs, and campaignsdo_websphere_fs

will be located in:

C:\Program Files\SASHome\SASCustomerIntelligenceStudio\5.41\

Choose the folder cooresponding to your app-server type as follows:

JBoss: C:\Program Files\SASHome\SASCustomerIntelligenceStudio\5.41\campaignsdo_jboss_fs\default\gen
WebLogic: C:\Program Files\SASHome\SASCustomerIntelligenceStudio\5.41\campaignsdo_weblogic_fs\default\gen
WebSphere: C:\Program Files\SASHome\ SASCustomerIntelligenceStudio\5.41\campaignsdo_websphere_fs\default\gen

C:\Program Files\SASHome\SASCustomerIntelligenceStudio\5.41

NOTE: After installing this hot fix it could take up to 5 minutes to start SAS Customer Intelligence Studio for the first time.

E86004  updates  SAS Customer Intelligence Utilities 5.41

NONE

F40004  updates  SAS Customer Intelligence Web Components 5.41

Web application Update

Step 1: Re-build Web Applications

In order for this step to execute correctly, the Metadata Server must be running.

1.1 Invoke the SAS Deployment Manager 9.3

From the SASDeploymentManager directory launch sasdm.exe. The default installation path for the SAS Deployment Manager is

C:\Program Files\SASHome\SASDeploymentManager\9.3

1.2 Select a language in the Choose Language box

1.3 Select Rebuild Web Applications

1.4 Select Configuration Directory or Enter the Configuration Directory and Level that needs to be updated

1.5 Specify Connection Information, including the sasadm User ID and Password

1.6 Select Customer Intelligence Web Components as the Web Application to Rebuild

1.7 Verify the information on the Summary screen and select Start

1.8 Select Finish when the deployment is complete

This process will update the Customer Intelligence Core ear in <CONFIGDIR>\Lev1\Web\Staging. A backup of the original ear file will be placed in the Backup directory.

Step 2: Re-deploy Web Applications

2.1 Re-deploy the updated ear listed above to the web application server you are using based on the instructions appropriate for your web application server. See SAS 9.3 Intelligence Platform, Middle-Tier Administration Guide, Chapter 7, Administering SAS Web Applications, for more details.
Note: The hot fix E40004 only contains a new sasCustIntellWeb5.4.ear file which needs to be re-deployed typically for \server\SASServer6

F39004  updates  SAS Marketing Automation Integration Utilities for MA 5.41

NONE

This completes the installation of hot fix E88005 on Windows.