December 2004 Holiday Schedule:
The Technical Support Division and Customer Service Department of SAS will be closed for normal business beginning at 12:00 PM EST on December 24, 2004, and will subsequently be closed for normal business from Monday, December 27, 2004, through Friday, December 31, 2004.
There will be a limited number of Technical Support consultants available
to monitor incoming questions from e-mail and web submissions, to listen to phone mail messages called in to (919) 677-8008, and to return phone calls for problems of a critical nature on the following days:
Monday, December 27, 2004
Tuesday, December 28, 2004
Wednesday, December 29, 2004
Thursday, December 30, 2004
Friday, December 31, 2004
On the days listed above, problems of a non-critical nature will be addressed
as time and resources permit, thus response time on those problems may not be
up to our usual standards.
Non-North American offices may have different business hours.
Normal business hours for the Cary Technical Support Division will resume on
Monday, January 3, 2004 at 9:00 AM EST.
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